Shipping & Returns

Shipping Policy

Check your addresses carefully!

Usual deliveries are made every Wednesday (2.30pm - 8.30pm).

All normal orders made before Monday (2359h),  
will be delivered on coming Wednesday (except for holiday season). 

Uni orders must be placed before Saturday (2359h) to be delivered on coming Wed.

This is to ensure efficiency and lowest islandwide delivery cost to all our valuable customers,
we do seek for your understanding. 

Alternatively, you may opt for Express Delivery,
it will be sent between 1-2 business days (dependant on the availability of stocks,  uni not included)

Kindly ensure an ice box or cooler bag with icepacks is placed outside your house if you won't be around for the collection. Otherwise, a re-delivery fee will be charged.
Please note that we only deliver locally (Singapore)

Return & Exchange Policy

Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within the same day from receiving your order. We reserve the right to limit refunds and replacements.
 

We do not accept any cancellation of orders, however for any additional orders,
please let us know in advance before scheduled delivery or collection timing.
 

Please freeze the products immediately upon receipt.
Products must remain frozen until they are ready to be consumed. 
Failure to report spoilage or discrepancies within 24 hours of receiving the order
will be at the loss of the consumer. 
We are committed to using only the highest quality ingredients.

Our products do not contain any artificial preservatives or colouring.
If properly stored in the freezer, it will remain fresh and delicious for approximately six months.

Eating is a need,
Enjoying is an Art.

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Contact No. +65 9817 3318
Email Address: Bonjour@ataspalate.com

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