Shipping & Returns
Please only order if you're agreeable to our shipping policy.
Upon confirmation of orders, it is assumed that you have accepted the terms below.
Usual deliveries are made every Wednesday (2.30pm - 8.30pm),
should there be any changes, we will inform you in advance.
All normal orders made before Monday (2359h),
will be delivered on coming Wednesday (except for holiday season).
Uni orders must be placed before Saturday (2359h) to be delivered on coming Wed.
This is to ensure efficiency and lowest islandwide delivery cost to all our valuable customers,
we do seek for your understanding.
In the event that you're not around for collection,
it is your responsibility to ensure an ice box or cooler bag with ice packs
is placed outside your house for our delivery team to leave the items in it.
A re-delivery fee will be charged (no exceptions),
if no one receives the item or if your address is incorrect.
It is our shipping standard procedure to attempt to call you twice
and wait for 5 min for any response before collecting back the item and leave.
In the event that you are unwilling to pay for re-delivery, your item will be be disposed of.
Alternatively, you may opt for Express Delivery, it will be sent between 1-2 business days (dependant on the availability of stocks) OR Self Collect from our shop at Oxley tower, #03-10 (appointment basis only)
Please note that we only deliver locally (Singapore)
Return & Exchange Policy
Due to the perishable nature of our product, we do not accept cancellation nor returns.
In the event you are dissatisfied with your purchase, you must contact us within the same day from receiving your order. We reserve the right to limit refunds and replacements.
We do not accept any cancellation of orders, however for any additional orders,
please let us know at least 48 hours before scheduled delivery or collection timing.
Please freeze / chill the products immediately upon receipt
(Read more on storage here: https://www.ataspalate.com/faq).
Products must remain frozen / chilled until they are ready to be consumed.
Failure to report spoilage or discrepancies within 24 hours of receiving the order
will be at the loss of the consumer.
We are committed to using only the highest quality ingredients.