Question 1

IMPORTANT: Seasonal Items Delivery

Accepted Answer

Orders that contain seasonal items will be sent together. Please take note that seasonal items can be sent on WED OR SAT, depending on availability. Kindly ensure that someone’s around to collect the item (before you place your order)

Placing your orders would mean that you’ve agreed to this term as we have stated clearly to READ ALL FAQ before ordering.

We will not be liable for any lost or damage rot the items if no one is around to collect. Any request for re-delivery will be charged to customer at $12

If you‘re uncertain, please whatsapp 98173318

Question 2

How do I store the ingredients?

Accepted Answer

Most Atas Palate's Ingredients are raw and frozen food that can be kept in freezer up to 6 months (unless otherwise stated on packaging).
Truffles can only be kept up to 2 months in freezer.
 The following are fresh and must only be stored in chiller:

1) Bafun Uni can only be stored for 3-4 days 2) Salmon sashimi and Swordfish Sashimi 3 days 3) Umibudo up to 6 months 4) Caviar's expiry date is on the tin
5) Maguro requires extra care as it's very sensitive. Please keep frozen below 18 degrees and only defrost in ice cold bath when you're ready to consume (or defrost in fridge 0 - 4 degrees for half a day, while in the ziplock bag) Please do not leave it outside in room temperature as it will oxidize very easily 6) Wagyu beef maximum 2 months in freezer

**All Bak Kwa max 3-5 days outside, as there's no preservatives, please keep in fridge 3 weeks or freezer 3 months

Question 3

How do I cook them?

Accepted Answer

We have put together an easy recipe for you: https://www.ataspalate.com/recipes
For other items not listed, you may follow us on instagram @ataspalate and DM For instructions.

Question 4

Can I self collect?

Accepted Answer

NOTE: Currently on halt due to company’s internal transition.

Atas Palate (Le Menu)
Self collection only available on (*there might be changes on eve of PH or Public Holiday):   Wednesday 4-6pm
Saturday (ONLY SPECIAL orders and must be requested via whatsapp 98173318)
 Address: 138 Robinson Road, Oxley Tower #03-10 (068906)
 Orders made after Monday 2359 will only be available for collection next week (or otherwise stated).

MUST whatsapp (98173318) to arrange for pickup before placing your order, or it will automatically be assumed for Wednesday collection (no exceptions and no cancellation once order is placed)

T&C: Bring along your own cooler bag for collection, thank you!

Century Bak Kwa (ATAS Cooked Menu)

Daily collection available 4pm- 7pm
Arrange via whatsapp 98173318

Question 5

Can I cancel my order?

Accepted Answer

All purchases are final.
No modifications/cancellations/refunds are allowed.

Question 6

What type of deliveries do you provide?

Accepted Answer

1) Free delivery for purchase above $199 (Le Menu only) 2) Flat rate at $10 islandwide for standard doorsteps delivery
(Standard delivery is usually wed and some special seasonal deliveries on Saturday. It might differ if it's eve or Public Holiday or due to cargo delays.
Please do whatsapp us if you're unsure before proceeding with your order.)

3) Express delivery: Case by case basis, please whatsapp 98173318 to check on availability of stocks first (Mon-Fri business hours, except Thu and eve/PH)
We do provide SOS express delivery at $20 or you can self collect from our retail space at Oxley tower #03-10 upon confirmation. 
Read more on our shipping terms here: https://www.ataspalate.com/shipping-returns

Question 7

What if I'm not around when my item arrives?

Accepted Answer

You will receive 2 call attempts, and a whatsapp message to inform that our delivery team is at your door. Please ensure someone comes to the door to collect on your behalf within 5 min.   A second redelivery attempt will be chargeable or you may self collect via apppointment, dependant on our availibility. (no negotiations)

Question 8

What happens if I miss my collection timeline?

Accepted Answer

Do note that we will only keep frozen items for maxium one more week (from date of collection).

All fresh items will be disposed of, if uncollected on the day itself (kindly arrange for your own pickup- lalamove/grab if you're unable to make it at specified time)

No exceptions will be made as we do not store perishable items.

Question 9

What if items happen to be out of stock due to shipping issues?

Accepted Answer

We will do our best to replace with similar brand or quality.

Should the product be completely unavailable for replacement, we will contact you to check if you're ok to pick another item of similar value instead.
 Alternatively, you can put on hold until the next batch of shipment is in (we will inform via igstories or whatsapp)
 Please do note that all AP regular customers are accustomed to this arrangement as they trust us to procure the best quality of ingredients for them, at the best price. *No exceptions.