Frequently asked questions
How do I store the ingredients?
Most Atas Palate's Ingredients are raw and frozen food that can be kept in freezer up to 6 months (unless otherwise stated on packaging).
Truffles can only be kept up to 2 months in freezer.
1) Bafun Uni can only be stored for 3-4 days
5) Maguro requires extra care as it's very sensitive. Please keep frozen below 18 degrees and only defrost in ice cold bath when you're ready to consume (or defrost in fridge 0 - 4 degrees for half a day, while in the ziplock bag) Please do not leave it outside in room temperature as it will oxidize very easily
How do I cook them?
For other items not listed, you may follow us on instagram @ataspalate and DM For instructions.
Can I self collect?
Saturday (ONLY SPECIAL Uni orders, 12.30pm to 1.30pm sharp and must be approved via whatsapp 98173318)
MUST whatsapp (98173318) to arrange for pickup before placing your order, or it will automatically be assumed for Wednesday collection (no exeptions and no cancellation once order is placed)
T&C: Bring along your own cooler bag for collection, thank you!
What type of deliveries do you provide?
1) Free delivery for purchase above $199
(Standard delivery is usually wed and some special seasonal deliveries on Saturday. It might differ if it's eve or Public Holiday or due to cargo delays. Please do whatsapp us if you're unsure before proceeding with your order.)
3) Express delivery: Case by case basis, please whatsapp 98173318 to check on availibility of stocks first (Mon-Fri business hours, except Thu and eve/PH)
We do provide SOS express delivery at $20 or you can self collect from our retail space at Oxley tower #03-10 upon confirmation.
Read more on our shipping terms here: https://www.ataspalate.com/shipping-returns
Can I cancel my order?
All purchases are final.
No modifications/cancellations/refunds are allowed.
What if I'm not around when my item arrives?
You will receive 2 call attempts, and a whatsapp message to inform that our delivery team is at your door. Please ensure someone comes to the door to collect on your behalf within 5 min.
What happens if I miss my collection timeline?
Do note that we will only keep frozen items for maxium one more week (from date of collection).
All fresh items will be disposed of, if uncollected on the day itself (kindly arrange for your own pickup- lalamove/grab if you're unable to make it at specified time)
No exceptions will be made as we do not store perishable items.
What if items happen to be out of stock due to shipping issues?
We will do our best to replace with similar brand or quality.
Should the product be completely unavailable for replacement, we will contact you to check if you're ok to pick another item of similar value instead.