FAQ

Frequently asked questions

How do I store the ingredients?

Most Atas Palate's Ingredients are raw and frozen food that can be kept in freezer up to 6 months (unless otherwise stated on packaging).
Truffles can only be kept up to 2 months in freezer.
 The following are fresh and must only be stored in chiller:

1) Bafun Uni can only be stored for 3-4 days 2) Salmon sashimi and Swordfish Sashimi 3 days 3) Umibudo up to 6 months 4) Caviar's expiry date is on the tin
5) Maguro requires extra care as it's very sensitive. Please keep frozen below 18 degrees and only defrost in ice cold bath when you're ready to consume (or defrost in fridge 0 - 4 degrees for half a day, while in the ziplock bag) Please do not leave it outside in room temperature as it will oxidize very easily 6) Wagyu beef maximum 2 months in freezer



How do I cook them?

We have put together an easy recipe for you: https://www.ataspalate.com/recipes
For other items not listed, you may follow us on instagram @ataspalate and DM For instructions.



Can I self collect?

Self collection only available on (*there might be changes on eve of PH or Public Holiday): Wednesday 4-6pm
Friday 3-5pm

Saturday (ONLY SPECIAL Uni orders, 12.30pm to 1.30pm sharp and must be approved via whatsapp 98173318)

Address: 138 Robinson Road, Oxley Tower #03-10 (068906)

Orders made after Monday 2359 will only be available for collection next week (or otherwise stated).
MUST whatsapp (98173318) to arrange for pickup before placing your order, or it will automatically be assumed for Wednesday collection (no exeptions and no cancellation once order is placed)

T&C: Bring along your own cooler bag for collection, thank you!



What type of deliveries do you provide?

1) Free delivery for purchase above $199 2) Flat rate at $10 islandwide for standard doorsteps delivery
(Standard delivery is usually wed and some special seasonal deliveries on Saturday. It might differ if it's eve or Public Holiday or due to cargo delays. Please do whatsapp us if you're unsure before proceeding with your order.)

3) Express delivery: Case by case basis, please whatsapp 98173318 to check on availibility of stocks first (Mon-Fri business hours, except Thu and eve/PH)

We do provide SOS express delivery at $20 or you can self collect from our retail space at Oxley tower #03-10 upon confirmation.

Read more on our shipping terms here: https://www.ataspalate.com/shipping-returns



Can I cancel my order?

All purchases are final.
No modifications/cancellations/refunds are allowed.



What if I'm not around when my item arrives?

You will receive 2 call attempts, and a whatsapp message to inform that our delivery team is at your door. Please ensure someone comes to the door to collect on your behalf within 5 min. A second redelivery attempt will be chargeable or you may self collect via apppointment, dependant on our availibility. (no negotiations)



What happens if I miss my collection timeline?

Do note that we will only keep frozen items for maxium one more week (from date of collection).

All fresh items will be disposed of, if uncollected on the day itself (kindly arrange for your own pickup- lalamove/grab if you're unable to make it at specified time)

No exceptions will be made as we do not store perishable items.



What if items happen to be out of stock due to shipping issues?

We will do our best to replace with similar brand or quality.

Should the product be completely unavailable for replacement, we will contact you to check if you're ok to pick another item of similar value instead.